Refund policy
Return Policy
At Xplosionbox.com, we take pride in offering 100% customized products that are crafted with care and precision to meet your unique preferences. Due to the personalized nature of our Explosion Boxes, we are unable to accept returns. However, your satisfaction is our top priority, and we are committed to ensuring you have a positive experience with our products.
Flexible Customer Support: We understand that things can sometimes go wrong. If you encounter any issues with your order, please reach out to our customer support team within 7 days of receiving your product. We are here to assist you and will work diligently to resolve any concerns.
How We Can Help:
- Defective or Damaged Items: If your Explosion Box arrives damaged or contains any defects, please contact us immediately. We may request unboxing video of the damaged product to better understand the issue and expedite the resolution process.
- Customization Errors: If there is an error in the customization that is our responsibility, we will make every effort to correct it and ensure you receive the product as intended.
Contact Us: To initiate a support request, please submit the Contact Us form available on our website. Alternatively, you can reach out to us by calling +1-(949) 414-9386 or emailing us at info@xplosionbox.com. Provide your order number and a brief description of the issue, and our team will get back to you promptly with the next steps.
Your Satisfaction Matters: While we cannot accept returns for customized products, we are dedicated to making things right. Your satisfaction and trust are important to us, and we will do our best to address any issues promptly and fairly.
Thank you for choosing Xplosionbox.com. We appreciate your understanding and look forward to serving you with beautiful, customized Explosion Boxes that capture and celebrate your most cherished moments.
Contact Information: 📧 info@xplosionbox.com 📞 +1-(949) 414-9386